Frequently Asked Questions
Is Waiākea Water really from Hawaii?
Yes! Waiākea Hawaiian Volcanic Water originates on the Mauna Loa volcano and is sourced from a family owned deep well on the Big Island – just outside of Hilo.
What is Hawaiian volcanic water?
Hawaiian volcanic water refers to Waiākea’s unique volcanic filtration; the water originates atop the Mauna Loa and is filtered through thousands of feet of porous lava rock. This process naturally enriches the water with minerals and electrolytes, while also keeping harmful contaminants away.
What is the pH of Waiākea?
Waiākea’s pH ranges between 7.6 and 8.2, still making it one of the most naturally alkaline water brands in the world.
pH (potential hydrogen) is the measurement of the ratio of hydrogen ions (H+) to hydroxide ions (OH-) in a solution that expresses its relative acidity or alkalinity on a scale that ranges from 0-14. The higher the concentration of hydrogen ions in a solution, the lower its pH, and vice versa. A pH of 7 is neutral. Anything below 7 is acidic and anything above 7 is alkaline.
Naturally alkaline water has a chemical makeup that is vastly different from artificially alkaline water. Artificially alkaline water has undergone a process they call ionization or electrolysis to “trick” the water into thinking it has a certain pH, but possesses none of the minerals that are responsible for the health benefits of naturally alkaline water.
Lab-made alkaline waters might register a high pH (some touting a pH as high as 10), however most of these waters are devoid of the minerals and electrolytes that actually make alkaline water so good for you.
Where can I buy Waiākea?
Is Waiākea water good for you?
Waiākea volcanic water is naturally alkaline with naturally occurring minerals and electrolytes. It originates on the Mauna Loa volcano from rain or snow. Then, it's naturally filtered through thousands of feet of porous lava rock, which enhances it with a blend of minerals such as potassium, calcium, magnesium, and silica before finally emerging at the source as delicious Hawaiian volcanic water.
What distinguishes Waiākea from other water brands?
Waiākea is the first Hawaiian Volcanic Water of its kind with a unique platform of Healthy, Sustainable, and Ethical brand pillars.
Waiākea is naturally alkaline, not lab-treated like other waters, and stands out among the rest on sustainable and ethical initiatives. Check out our blog posts for a full comparison between Waiākea and other top bottled waters and the difference between artificial and naturally alkaline water.
Our mission is to sustainably provide healthy and delicious Hawaiian volcanic water with as little environmental impact as possible, while contributing to and promoting clean water access to people in need throughout the world. We put people and the planet before profit.
What does “Waiākea” mean and how is it pronounced?
Waiākea, which means “broad waters” in Hawaiian, gets its name from the ancient subdivision (ahupua'a) in Hilo on the Big Island, which gets almost 360 days of rain each year. It is pronounced ‘why-uh-kay-uh’, or phonetically spelled ‘way-ә-ke-ә’.
Where is Waiākea water sourced?
Waiākea Hawaiian Volcanic Water originates on the Mauna Loa volcano and sourced from a family-owned deep well just outside of Hilo from the sustainable Kea'au Aquifer.
How much does Waiākea donate to the community?
Waiākea is committed to giving back to our community. We believe that it is important to make a positive impact on the lives of others and contribute to those around us. That's why we created our award-winning Kōkua Initative to support local organizations and charities. In addition to our Kōkua Initative, we have partnered with PumpAid to bring clean water through entrepreneurship to people in Malawi, and support over 90+ local non profits in Hawai'i. We pledge to donate over 2% of sales to these iniinitiatives annually.
What types of minerals does Waiākea contain?
Waiakea contains the RDI (Recommended Daily Intake) of silica, giving it a uniquely smooth and soft mouthfeel, as well as magnesium, sodium, potassium, calcium, and more. These minerals also contribute to the unique pH of Waiakea.
What types of sustainability projects does Waiākea participate in to achieve Carbon Neutral status?
Reducing carbon emissions is one of our top priorities as a company. It’s an essential part of our quest to preserve our communities and the aina. Prior to offsetting carbon emissions, Waiākea applies new technologies to its supply chain in order to reduce total emissions below the industry standard.
Some initiatives include using 100% rPET packaging, which uses 85% less energy, 90% less water, and reduces carbon emissions by 90%. Additionally, Waiākea’s source has a daily sustainable yield of 393 million gallons per day, which could provide enough water in a month to satisfy the amount of water that is consumed globally in a year. We bottle less than 0.003% of this. Lastly, we reduce waste throughout our supply chain through smart shipping–this yields a 45% reduction in CO2e emissions during transit.
For every ton of CO2e produced in transportation, an equivalent amount of CO2e is saved by a verified emission reduction project.
What does Waiākea do for the people of Hawai'i?
The Waiākea Water Kōkua Initiative is committed to empowering the people of Hawai'i through a 3 piko approach that encourages educational opportunities, 'āina-based conservation & sustainability, and support for the most vulnerable in our community.
Each purchase directly funds our Kōkua Initiative, allowing us to donate food and water, basic hygiene supplies, volunteer hours, books and much more.
How does your Pump Aid program work?
For every liter of Waiākea you buy, we donate 1 month of clean water to those in need in Malawi, Africa. Our non-profit partner, Pump Aid, has a mission to address water poverty, food insecurity, and aid dependency. Together with them, we are working to achieve lasting, positive change in poor and disadvantaged communities by improving the quality, availability, and use of water and sanitation. Learn more about our partnership with Pump Aid here.
Can I make changes to my subscription order?
Yes! You can edit your subscription and all upcoming orders by visiting your customer account. From there, you can swap the product, update your info, adjust your delivery frequency, increase/decrease the quantity or skip your next shipment when needed.
Please Note: All subscription changes must be made 2 days prior to your next order.
Can I cancel my subscription?
How do I sign up for the rewards program and how does it work?
What are the ways to earn points?
Quickly accumulate points and rewards by completing a few of these easy-to-do steps below!
Sign up and automatically get 50 points
Place an order and earn 1 point for every $1 spent
Create your first subscription and earn +50 points
Place subscription order +25 points
Earn 100 points on your birthday
Follow us on our socials and earn 10 points for each platform
Add a photo review and get +10 points
Add a video review and get +10 points
What are the rewards I can redeem?
You can spend the points you have accumulated and choose from any of the following awesome rewards:
$5 Off a one time order = 100 points
$10 Off a one time order = 200 points
$15 Off a one time order = 300 points
Iki 500ml | 24 pack case = 540 points
Pahu Nunui | 10 Liter Spouted Box = 500 points
Pahu Nunui | 15 Liter Spouted Box = 600 points
Pepe 300ml | 24 pack case = 440 points
Nui 1L | 6 pack = 300 points
Alohi 670ml Aluminum Sparkling | 6 pack = 400 points
Alohi 670ml Aluminum Sparkling | 12 pack = 800 points
Hana Hou Aluminum Still | 6 pack = 800 points
Waiākea Hō'ono Ground coffee | 10oz = 360 points
Waiākea Kūli'a Whole Bean coffee | 10oz = 360 points
Ho'āla Waiākea Tee (all available sizes) = 500 points
808 Shirt (all available sizes) = 500 points
Hilo Shirt (all available sizes) = 500 points
Waiākea Uniform Shirt (all available sizes) = 500 points
You can also refer your friends! :) Send them your referral link via text, email or socials. They will receive a $10 coupon on the first purchase with at least $25 total order value and you get extra 200 points when the order ships.
Shipping and Tracking
Do you ship internationally?
No, we do not ship internationally. We currently only ship within the United States (excluding Alaska, Puerto Rico, US Virgin Islands, and Guam).
How long does it take to deliver?
It typically takes 24-48 hours for orders to ship, excluding weekends and holidays. Once it ships, a shipping confirmation email with the tracking information will be sent and it will take an average of 4-5 business days to arrive.
How much is the shipping fee?
The shipping fee will vary depending on your location and order quantity. An exact amount will be calculated upon checkout.
Did you know Waiākea subsidizes over 80% of the cost of shipping? Pretty awesome, right?!
Can I have my order expedited?
We do not offer expedited shipping at this time. We ship via FedEx or UPS, and it can take an average of 4-5 business days for your package to arrive after it is shipped.
If you are purchasing cases for a special event, please plan accordingly within our shipping parameters.
Can I cancel my order?
Orders cannot be canceled once the confirmation is sent. Our team works lightning fast and will immediately begin processing your order. If you have questions, feel free to email us at firstname.lastname@example.org or at 1-855-WAIAKEA or 1-855-924-2532.
Can I get a refund if my order is damaged or missing?
This rarely happens but if it does, please contact us at email@example.com or at 1-855-WAIAKEA or 1-855-924-2532 so we can arrange a replacement, wherever appropriate. For orders deemed missing, please allow 7-10 business days from the order date before contacting us to ensure that our carrier has had enough time to fulfill your order.