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Frequently Asked Questions

About Waiākea

Is Waiākea Water really from Hawaii?

Yes! Waiākea Hawaiian Volcanic Water originates on the Mauna Loa volcano and is sourced from a family owned deep well on the Big Island – just outside of Hilo. 

What is Hawaiian volcanic water?

Hawaiian volcanic water refers to Waiākea’s unique volcanic filtration; the water originates atop the Mauna Loa and is filtered through thousands of feet of porous lava rock. This process naturally enriches the water with minerals and electrolytes, while also keeping harmful contaminants away.

What is the pH of Waiākea?

Waiākea’s pH ranges between 7.6 and 8.2, still making it one of the most naturally alkaline water brands in the world.

pH (potential hydrogen) is the measurement of the ratio of hydrogen ions (H+) to hydroxide ions (OH-) in a solution that expresses its relative acidity or alkalinity on a scale that ranges from 0-14. The higher the concentration of hydrogen ions in a solution, the lower its pH, and vice versa. A pH of 7 is neutral. Anything below 7 is acidic and anything above 7 is alkaline. 

Naturally alkaline water has a chemical makeup that is vastly different from artificially alkaline water. Artificially alkaline water has undergone a process they call ionization or electrolysis to “trick” the water into thinking it has a certain pH, but possesses none of the minerals that are responsible for the health benefits of naturally alkaline water. 

Lab-made alkaline waters
might register a high pH (some touting a pH as high as 10), however most of these waters are devoid of the minerals and electrolytes that actually make alkaline water so good for you.

Where can I buy Waiākea?

You can buy Waiākea from Amazon or through our online store for convenient delivery directly to your home or office. You can also use our Store Locator to find a local store near you. 

Is Waiākea water good for you?

Waiākea volcanic water is naturally alkaline with naturally occurring minerals and electrolytes. It originates on the Mauna Loa volcano from rain or snow. Then, it's naturally filtered through thousands of feet of porous lava rock, which enhances it with a blend of minerals such as potassium, calcium, magnesium, and silica before finally emerging at the source as delicious Hawaiian volcanic water.

What distinguishes Waiākea from other water brands?

Waiākea is the first Hawaiian Volcanic Water of its kind with a unique platform of Healthy, Sustainable, and Ethical brand pillars.

Waiākea is naturally alkaline, not lab-treated like other waters, and stands out among the rest on sustainable and ethical initiatives. Check out our blog posts for a full comparison between Waiākea and other top bottled waters and the difference between artificial and naturally alkaline water.

Our mission is to sustainably provide healthy and delicious Hawaiian volcanic water with as little environmental impact as possible, while contributing to and promoting clean water access to people in need throughout the world. We put people and the planet before profit.

What does “Waiākea” mean and how is it pronounced?

Waiākea, which means “broad waters” in Hawaiian, gets its name from the ancient subdivision (ahupua'a) in Hilo on the Big Island, which gets almost 360 days of rain each year. It is pronounced ‘why-uh-kay-uh’, or phonetically spelled ‘way-ә-ke-ә’.

Where is Waiākea water sourced?

Waiākea Hawaiian Volcanic Water originates on the Mauna Loa volcano and sourced from a family-owned deep well just outside of Hilo from the sustainable Kea'au Aquifer.

What types of minerals does Waiākea contain?

Waiakea contains the RDI (Recommended Daily Intake) of silica, giving it a uniquely smooth and soft mouthfeel, as well as magnesium, sodium, potassium, calcium, and more. These minerals also contribute to the unique pH of Waiakea.

What does Waiākea do for the people of Hawai'i?

The Waiākea Water Kōkua Initiative is committed to empowering the people of Hawai'i through a 3 piko approach that encourages educational opportunities, 'āina-based conservation & sustainability, and support for the most vulnerable in our community.

Each purchase directly funds our Kōkua Initiative, allowing us to donate food and water, basic hygiene supplies, volunteer hours, books and much more.

How does your Pump Aid program work?

For every liter of Waiākea you buy, we donate 1 month of clean water to those in need in Malawi, Africa. Our non-profit partner, Pump Aid, has a mission to address water poverty, food insecurity, and aid dependency. Together with them, we are working to achieve lasting, positive change in poor and disadvantaged communities by improving the quality, availability, and use of water and sanitation. Learn more about our partnership with Pump Aid here.

Subscriptions

What’s the difference between Annual and Month-to-month subscription?

For huge savings, our annual subscription offers a 20% discount on each order. It is non-cancelable, but orders can be skipped any time. After the 12 months are up, your subscription will auto-renew. You can cancel your annual subscription anytime after you complete your 12th month by contacting our Customer Service team at (855)-WAIAKEA, or by emailing us at customerservice@waiakea.com.

If you’re looking for a more flexible plan, the month-to-month subscription is perfect for you! You get 10% off on each order and you can cancel any time.

Please Note: All subscription changes/cancellations must be made 2 days prior to your next order.

How does the annual subscription work? Do we have to pay 12 months upfront?

Our annual subscription offers 20% off on each order. You don’t need to pay for the whole year upfront. Instead, your card will be charged for each order that triggers. You can adjust your delivery frequency every 7 days, 14 days, 21 days or 28 days, depending on how often you’d like to receive your water.

Can I make changes to my subscription order?

Yes! You can edit your subscription and all upcoming orders by visiting your customer account. From there, you can swap the product, update your info, adjust your delivery frequency, increase/decrease the quantity or skip your next shipment when needed.

Please Note: All subscription changes must be made 2 days prior to your next order.

Can I cancel my subscription?

Our Annual subscription is non-cancelable. In order to offer our customers tiered bulk discount pricing, we require them to commit to the agreed upon timeframe of the subscription. After the 12 months are up, the annual subscription will auto-renew. You can cancel the Annual subscription anytime after you have completed 12 orders. You can contact our Customer Service team at (855)-WAIAKEA, or by emailing us at customerservice@waiakea.com.

We appreciate your understanding and adherence to this agreement! Mahalo!

If you have a Month-to-month subscription and would like to cancel, you cancel it through your customer account.

Please Note: All subscription changes must be made 2 days prior to your next order.

Rewards Program

How do I sign up for the rewards program and how does it work?

Signing up for the rewards program is easy! Just create a customer account here.

Once you do, you'll automatically start receiving points with each order! No further action is needed! :)

What are the ways to earn points?

Quickly accumulate points and rewards by completing a few of these easy-to-do steps below!

Sign up and automatically get 50 points

Place an order and earn as much as 3 points for every $1 spent

Place subscription order +20 points

Share on Facebook +75 points

Follow on Instagram + 75 points

Additional 100 points on your birthday!

What are the rewards I can redeem?

You can spend the points you have accumulated and choose from any of the following awesome rewards:

$3 Off a one time order = 300 points

$3 Off a subscription = 300 points

$5 Off a one time order = 500 points

$5 Off a subscription = 500 points

$10 Off a one time order = 1000 points

$10 Off a subscription = 1000 points

Free Shipping on one time order = 500 points

Iki 500ml | 24 pack case = 2700 points

Pahu Nunui | 10 Liter Spouted Box = 2500 points

Pahu Nunui | 15 Liter Spouted Box = 3000 points

Hoʻāla Waiākea Tee = 1400 points

Waiākea Trucker Hat = 1500 points

You can also refer your friends! :) Send them your referral link via text, email or socials. They will receive a 20% coupon on the first purchase and you get a free case of Waena 700ml | 6 pack when the order ships.

Shipping and Tracking

Do you ship internationally?

No, we do not ship internationally. We currently only ship within the United States (excluding Alaska, Puerto Rico, US Virgin Islands, and Guam).

How long does it take to deliver?

It typically takes 24-48 hours for orders to ship, excluding weekends and holidays. Once it ships, a shipping confirmation email with the tracking information will be sent and it will take an average of 3-4 business days to arrive.

How much is the shipping fee?

Good news! We offer free shipping for all subscription orders! :)

For one time orders, shipping costs vary depending on where you live. You can check the price of shipping by going through the checkout process. Once you enter in your address and zip code, click "Continue", and the next page will show you the cost of shipping, as shown in the image below. 

Did you know Waiākea subsidizes over 80% of the cost of shipping? Pretty awesome, right?!

Can I have my order expedited?

We do not offer expedited shipping at this time. We ship via FedEx or UPS, and it can take an average of 3-4 business days for your package to arrive after it shipped.

If you are purchasing cases for a special event, please plan accordingly within our shipping parameters.