Frequently Asked Questions
Is Waiākea Water really from Hawaii?
Yes! Waiākea Hawaiian Volcanic Water originates on the Mauna Loa volcano and is sourced from a family owned deep well on the Big Island – just outside of Hilo.
What is Hawaiian volcanic water?
Hawaiian volcanic water refers to Waiākea’s unique volcanic filtration; the water originates atop the Mauna Loa and is filtered through thousands of feet of porous volcanic rock. This process naturally enriches the water with minerals and electrolytes, while also keeping harmful contaminants away.
What is the pH of Waiākea?
Waiākea’s pH ranges between 7.6 and 8.2, still making it one of the most naturally alkaline water brands in the world.
pH (potential hydrogen) is the measurement of the ratio of hydrogen ions (H+) to hydroxide ions (OH-) in a solution that expresses its relative acidity or alkalinity on a scale that ranges from 0-14. The higher the concentration of hydrogen ions in a solution, the lower its pH, and vice versa. A pH of 7 is neutral. Anything below 7 is acidic and anything above 7 is alkaline.
Naturally alkaline water has a chemical makeup that is vastly different from artificially alkaline water. Artificially alkaline water has undergone a process they call ionization or electrolysis to “trick” the water into thinking it has a certain pH, but possesses none of the minerals that are responsible for the health benefits of naturally alkaline water.
Lab-made alkaline waters might register a high pH (some touting a pH as high as 10), however most of these waters are devoid of the minerals and electrolytes that actually make alkaline water so good for you.
Where can I buy Waiākea?
Is Waiākea water good for you?
Waiākea volcanic water is naturally alkaline with naturally occurring minerals and electrolytes. It originates on the Mauna Loa volcano from rain or snow. Then, it's naturally filtered through thousands of feet of porous, volcanic rock, which enhances it with a blend of minerals such as potassium, calcium, magnesium, and silica before finally emerging at the source as delicious Hawaiian volcanic water.
What distinguishes Waiākea from other water brands?
Waiākea is the first Hawaiian Volcanic Water of its kind with a unique platform of Healthy, Sustainable, and Ethical brand pillars.
Waiākea is naturally alkaline, not lab-treated like other waters, and stands out among the rest on sustainable and ethical initiatives. Check out our blog posts for a full comparison between Waiākea and other top bottled waters and the difference between artificial and naturally alkaline water.
Our mission is to sustainably provide healthy and delicious Hawaiian volcanic water with as little environmental impact as possible, while contributing to and promoting clean water access to people in need throughout the world. We put people and the planet before profit.
What does “Waiākea” mean and how is it pronounced?
Waiākea, which means “broad waters” in Hawaiian, gets its name from the ancient subdivision (ahupua'a) in Hilo on the Big Island, which gets almost 360 days of rain each year. It is pronounced ‘why-uh-kay-uh’, or phonetically spelled ‘way-ә-ke-ә’.
Where is Waiākea water sourced?
Waiākea Hawaiian Volcanic Water originates on the Mauna Loa volcano and sourced from a family-owned deep well just outside of Hilo from the sustainable Kea'au Aquifer.
What types of minerals does Waiākea contain?
Waiakea contains the RDI (Recommended Daily Intake) of silica, giving it a uniquely smooth and soft mouthfeel, as well as magnesium, sodium, potassium, calcium, and more. These minerals also contribute to the unique pH of Waiakea.
Does Waiākea use sustainable packaging?
Waiākea prides itself on being one of the first beverages and THE first premium water in the world to use high-grade 100% RPET, or recycled polyethylene terephthalate, for all of its bottles. RPET is post-consumer recycled plastic and has incredible environmental advantages.
RPET or recycled PET is a sustainable material that can be transformed into a number of products such as food and beverage packages, apparel, carpet, automotive parts, and construction materials. rPET is incredibly sustainable compared to regular or virgin PET, using 85% less energy and 90% less water to manufacture, and reduces carbon emissions by up to 90%.
Waiākea also offers 100% recyclable and refillable aluminum bottles. Each bottle can be refilled 100+ times, and with each refill, you save the equivalent carbon emissions of 2 miles of driving.
For bulk refilling, Waiākea offers a recyclable 15L box and an upcycling program to go with it. Upcycling ten 15L bags makes almost half a gallon of high-grade fuel that can be turned into wax for candles and other goods, char, energy to power machinery, and much more.
We also have some major initiatives in sustainability this year, including a new technology that will transform our bottles to a benign wax if they end up in the ocean and/or landfills. This effectively eliminates 55%-97.9% of its harmful effects. Additionally, we are introducing Plastic Bank, a program that enables us to collect plastic from oceanbound waterways for each Waiakea bottle purchased.
All these make Waiākea to be the first American premium bottled water of its kind to be certified CarbonNeutral! 💯.
What types of sustainability projects does Waiākea participate in to achieve Carbon Neutral status?
Reducing carbon emissions is one of our top priorities as a company. It’s an essential part of our quest to preserve our communities and the aina. Prior to offsetting carbon emissions, Waiākea applies new technologies to its supply chain in order to reduce total emissions below the industry standard.
Some initiatives include using 100% rPET packaging, which uses 85% less energy, 90% less water, and reduces carbon emissions by 90%. Additionally, Waiākea’s source has a daily sustainable yield of 393 million gallons per day, which could provide enough water in a month to satisfy the amount of water that is consumed globally in a year. We bottle less than 0.003% of this. Lastly, we reduce waste throughout our supply chain through smart shipping–this yields a 45% reduction in CO2e emissions during transit.
For every ton of CO2e produced in transportation, an equivalent amount of CO2e is saved by a verified emission reduction project.
What does Waiākea do for the people of Hawai'i?
The Waiākea Water Kōkua Initiative is committed to empowering the people of Hawai'i through a 3 piko approach that encourages educational opportunities, 'āina-based conservation & sustainability, and support for the most vulnerable in our community.
Each purchase directly funds our Kōkua Initiative, allowing us to donate food and water, basic hygiene supplies, volunteer hours, and much more.
How does your Pump Aid program work?
For every liter of Waiākea you buy, we donate 1 week of clean water to those in need in Malawi, Africa. Our non-profit partner, Pump Aid, has a mission to address water poverty, food insecurity, and aid dependency. Together with them, we are working to achieve lasting, positive change in poor and disadvantaged communities by improving the quality, availability, and use of water and sanitation. Learn more about our partnership with Pump Aid here.
What’s the difference between Annual and Month-to-month subscription?
For huge savings, our annual subscription offers a 20% discount on each order. It is non-cancelable, but orders can be skipped any time. After the 12 months are up, your subscription will auto-renew. You can cancel your annual subscription anytime after you complete your 12th month by contacting our Customer Service team at (855)-WAIAKEA, through text (insert phone number) or by emailing us at firstname.lastname@example.org.
If you’re looking for a more flexible plan, the month-to-month subscription is perfect for you! You get 10% off on each order and you can cancel any time.
Please Note: All subscription changes/cancellations must be made 2 days prior to your next order.
How does the annual subscription work? Do we have to pay 12 months upfront?
Our annual subscription offers 20% off on each order. You don’t need to pay for the whole year upfront. Instead, your card will be charged for each order that triggers. You can adjust your delivery frequency every 7 days, 14 days, 21 days or 28 days, depending on how often you’d like to receive your water.
Can I make changes to my subscription order?
Yes! You can edit your subscription and all upcoming orders by visiting your customer account. From there, you can swap the product, update your info, adjust your delivery frequency, increase/decrease the quantity or skip your next shipment when needed.
Please Note: All subscription changes must be made 2 days prior to your next order.
Can I cancel my subscription?
Our Annual subscription is non-cancelable. In order to offer our customers tiered bulk discount pricing, we require them to commit to the agreed upon timeframe of the subscription. After the 12 months are up, the annual subscription will auto-renew. You can cancel the Annual subscription anytime after you complete your 12th month by contacting our Customer Service team at (855)-WAIAKEA, through text (insert phone number) or by emailing us at email@example.com.
We appreciate your understanding and adherence to this agreement! Mahalo!
If you have a Month-to-month subscription and would like to cancel, you cancel it through your customer account.
Please Note: All subscription changes must be made 2 days prior to your next order.
How do I sign up for the rewards program and how does it work?
Signing up for the rewards program is easy! Just create a customer account here: https://store.waiakeasprings.com/account/register
Once you do, you'll automatically start receiving points with each order! No further action is needed! :)
What are the ways to earn points?
Quickly accumulate points by completing a few of these easy-to-do steps below!
Place an order +1pt for every $1 spent
Create an online account +50pts
Save your birth date +100pts
Refer a friend +1000pts
Share us on Facebook + 75pts
Follow us on Instagram +25pts
Leave a review +200pts (should I insert a hyperlink to Trustpilot?)
What are the rewards I can redeem?
You can spend the points you have accumulated and choose from any of the following awesome rewards:
$3 Off A Subscription = 300pts
$3 Off A One Time Order = 300pts
Free Shipping = 500pts
$10 Off A Subscription = 1000pts
Free Hoʻāla Waiākea Tee = 1500pts
Free Waiākea One Time Delivery = 2000pts
Shipping and Tracking
Do you ship internationally?
No, we do not ship internationally. We currently only ship within the United States (excluding Alaska, Puerto Rico, US Virgin Islands, and Guam).
How long does it take to deliver?
It typically takes 24-48 hours for orders to ship, excluding weekends and holidays. Once it ships, a shipping confirmation email with the tracking information will be sent and it will take an average of 3-4 business days to arrive.
How much is the shipping fee?
Good news! We offer free shipping for all subscription orders! :)
For one time orders, shipping costs vary depending on where you live. You can check the price of shipping by going through the checkout process. Once you enter in your address and zip code, click "Continue", and the next page will show you the cost of shipping, as shown in the image below.
Did you know Waiākea subsidizes over 80% of the cost of shipping? Pretty awesome, right?!
Can I have my order expedited?
We do not offer expedited shipping at this time. We ship via UPS Ground, and it can take an average of 3-4 business days for your package to arrive after it shipped.
If you are purchasing cases for a special event, please plan accordingly within our shipping parameters.