Returns and Shipping
Shipping Your Order
Your order will be processed within 48 hours of receiving it. We are closed on weekends, and major holidays - no orders will be processed during these times.
Our hours are Monday-Wednesday 7AM-7PM PST and Thursday-Sunday 7AM-4PM PST. Questions or concerns about your order? We’re happy to help! Please email us at customerservice@
Unfortunately orders cannot be canceled once they are placed. As soon as we receive your order, our team starts working on getting it out the door and delivered to you as quickly as possible.
The shipping address cannot be changed after placing your order. Please make sure you have entered the correct address before placing your order.
Returns and Exchanges
One-Time orders of Waiākea are non-refundable. We appreciate your understanding!
Subscriptions are non-refundable. Our subscriptions are based off of bulk pricing and therefore cannot be refunded or canceled, except in special cases that will be reviewed at Waiākea’s discretion. In the special case that your subscription is canceled before the end of its term, there will be a $50 charge.
Unworn & unwashed items may be exchanged for another apparel item within 14 days of purchase.
To exchange, please:
Email us at customerservice@
Place the unworn item in a secure and protected package and mail to:
5800 Hannum Ave, Suite 135
Culver City, CA, 90230
It may take up to 2 weeks for us to process your exchange. We appreciate your patience and will confirm via email when it has been shipped out from our facility. Mahalo!