Waiākea Voluntary Recall

Important Recall Notice: Voluntary Recall of Waiākea Hawaiian Volcanic Water

At Waiākea, our commitment to quality and safety is the highest priority. With this in mind, we have voluntarily recalled two specific lots of our Waiākea Hawaiian Volcanic Water bottles. This decision was a precautionary measure to ensure you continue receiving only the best from us.

Details of the Recall

The recall affects only two lots of Waiākea Hawaiian Volcanic Water:

  • Lot WB123275
  • Lot WB123276

This recall is specific to products produced on October 2nd, 2023. No other lots or Waiākea products are impacted by this recall. You can find this “lot” information etched into the lower section of the bottle. 

Why was Waiākea Water Recalled?

After receiving complaints about floating particles in some bottles, we discovered a potential issue during our rigorous quality assurance procedures. We identified the affected lots through our safety protocols and took this precautionary measure to recall them.

Measures Taken

Preventive steps have already been implemented to ensure such issues do not recur. We have intensified our quality control processes and enhanced our safety protocols to maintain the highest standards of product excellence. This includes upgrading our sanitation technology to state-of-the-art, fault-proof equipment and sensors.

Our Commitment to You

Our dedication to our customers' safety, health, and welfare remains unwavering. Waiākea has invested heavily in safety and quality protocols and will continue to ensure that the best and safest products reach the market. We appreciate your understanding of this situation and continue to be committed to providing the highest quality water on the planet. 

Support and Contact Information

We are here to support you during this recall process. For any questions or concerns, please contact our customer service team at customerservice@waiakea.com. We appreciate your understanding and cooperation.

Thank you for your continued trust and support.

Water bottles at the Waiākea plant